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We're here to help if you're struggling

We understand that circumstances can quickly change. If you find yourself in a situation where you think you may not be able to make your next payment or you’re struggling with the amount you need to pay, please get in touch and have a chat with one of our friendly team. We care and there are things we could do to help.

The sooner you do this the better. We want to help you have a good night’s sleep and also make sure you don’t get into a position where there is a negative impact on your credit file, which could affect your ability to get credit in the future.

It’s worth reminding you that we never charge any fees for missed or late payments, you only repay what you agreed when your loan started. So, that’s one less thing to worry about.

Free, impartial advice

Money issues can be hard to talk about, but help is available if you need it

If you’re experiencing financial difficulties or would like more information on how to manage your finances, the following organisations may be able to offer you free, non-judgemental and independent help and advice.

Step Change

0800 138 1111


Mon - Fri 8am-8pm | Sat 8am - 4pm

Free, confidential and expert debt advice online or over the phone.

National Debt Line

0800 808 4000


Mon - Fri 9am - 8pm | Sat 9:30am - 1pm

Free advice and help to work out your budget. They give you debt solutions suitable to your financial situation.

Citizens Advice

0344 411 1444


Mon - Fri 9am-8pm | Sat 9:30am - 1pm

Citizens Advice offer the knowledge and confidence they need to find their way forward.